Polpo Mail is in beta
Last updated: 11 November 2026
Polpo Mail is a beta service. It is still being built and tested in real use. It can and sometimes will have interruptions, delays, bugs and other problems. We work to fix them as fast as we can, but you use the Service at your own risk and you are responsible for how you use it. RZZ Consulting S.L.U. accepts no liability for any loss or damage arising from its use, to the maximum extent the law allows.
1. What "beta" means
The core of Polpo Mail works and is used every day: sending and receiving mail on your own domain, webmail, IMAP and SMTP for mail apps, and the API. "Beta" means the Service is not yet finished, not yet proven at scale, and not covered by any service level or guarantee. Features may change, move or be removed. Behaviour may change between releases without notice. Limits may be adjusted.
The beta is free. It ends when we announce general availability; the beta notice on this page and in the Terms applies until then.
2. What can go wrong
During the beta, any of the following can happen, without warning and for any length of time:
- Interruptions: the website, webmail, IMAP, SMTP or the API may be slow or unavailable, including during maintenance and updates.
- Delivery problems: outgoing mail may be delayed, bounced, or placed in recipients' spam folders; incoming mail may be delayed or, in rare cases, refused or lost. Other providers decide for themselves how to treat mail from a new service.
- Bugs: features may not work as described, may show wrong information, or may behave inconsistently between webmail and mail apps.
- Data loss: messages, folders, settings or attachments could be damaged or lost because of a software error, a failed update or an infrastructure failure.
- Security issues: despite the measures described on our Security page, the software may contain vulnerabilities that have not been found yet.
- Changes: we may change or remove features, change limits, or reset parts of the Service when that is needed to fix a problem.
3. What we do about it
- We monitor the Service and fix problems as a priority once we know about them.
- We test changes before release and roll back releases that cause problems.
- We take security reports seriously and respond to them first (see responsible disclosure).
- We tell administrators about significant incidents that affect their workspace where we reasonably can.
These are our intentions, not promises: during the beta we do not commit to response times, uptime or recovery of data.
4. What you should do
- Keep your own copies of anything important. Any mail app connected over IMAP (Outlook, Apple Mail, Thunderbird) keeps a local copy, and you can export all your mail at any time.
- Don't make Polpo Mail your only channel for time-critical, legally required or safety-related communication. Keep an alternative way to reach the people who matter.
- Don't use it for regulated data (for example health records or payment card data) unless you have checked that this is appropriate for you and agreed it with us in writing.
- Turn on two-step verification and use separate access tokens for each mail app.
- Keep your DNS records correct and check the domain page in the admin console from time to time.
- Tell us when something doesn't work. Every report makes the beta shorter.
5. Your responsibility
By creating a workspace or using Polpo Mail in any way, you (and the organisation you act for) confirm that you have read this notice and that you accept the Service as it is, with its limitations and risks, and take full responsibility for your use of it. That includes:
- deciding whether the Service is suitable for your purposes;
- everything sent, received or stored through your workspace, and the actions of the users you create;
- keeping backups of your data and having alternatives in place if the Service is unavailable;
- complying with the laws that apply to you and your communications.
6. No liability
The Service is provided free of charge, "as is" and "as available", without any warranty. To the maximum extent permitted by applicable law, RZZ Consulting S.L.U., its directors, employees and suppliers are not liable in any way, whether in contract, tort (including negligence) or otherwise, for any loss or damage of any kind arising from or related to the beta Service, including interruptions, delays, failed or misdirected delivery, mail classified as spam, loss or corruption of data, security incidents, or decisions you make based on the Service. This includes direct, indirect, incidental, consequential and special losses, and loss of profits, business, contracts, goodwill or data.
Some laws don't allow certain liability to be excluded, for example for wilful misconduct or gross negligence, or for death or personal injury. Where such a law applies, our liability is excluded or limited only as far as that law allows. The full legal terms are in our Terms of Service, which prevail if anything here is unclear.
7. Reporting a problem
Found a bug, missing mail or something confusing? Write to [email protected] with what you did, what you expected and what happened (a screenshot helps). For security issues, write to [email protected] instead.