Is it really free?
Yes. Each domain gets up to 10 mailboxes at no cost, with no credit card and no time limit. We don't show ads and we never read your mail to target you. If you need more than 10 mailboxes or more storage, talk to our sales team.
What counts as a mailbox?
A mailbox is one person's account: an address with its own password, folders and storage. Aliases such as sales@ or info@ that forward to existing mailboxes are unlimited and don't count, and neither does the catch-all address.
Do I need to own a domain?
Yes. Polpo Mail hosts email for a domain you already own, like yourcompany.com. You prove ownership by adding one DNS TXT record, and then copy the MX, SPF, DKIM and DMARC records we generate for you. Your registrar and website stay where they are.
Someone already registered my domain. What now?
Each domain can belong to only one workspace. Ask the person who manages it to add you as a user. If you believe the domain was claimed by someone who doesn't own it, unverified claims expire after 72 hours, or contact [email protected].
Can I use Outlook, Apple Mail, Thunderbird or my phone?
Yes. Any app that speaks IMAP and SMTP works: Outlook, Apple Mail on Mac, iPhone and iPad, Thunderbird, Gmail for Android and many more. Sign in with your full email address and an access token created in Settings (never your account password, which only works on the web behind two-step verification).
Will my mail land in spam?
Every message you send is DKIM-signed, and we give you exact SPF, DKIM and DMARC records and check that they're published correctly. Those are the signals Gmail, Outlook and others look for.
How is my account protected?
Connections are encrypted with TLS, passwords are stored as bcrypt hashes, and you can turn on two-step verification with a passkey, an authenticator app or a backup email. We only ask for the second step on browsers you haven't used before. See Security.
Can we get dedicated servers or run it ourselves?
Yes. Beyond the free plan we offer a dedicated single-tenant deployment (your own isolated servers and sending IPs, managed by us) and on-premises or private-cloud installations with support. Talk to sales.
Can I leave and take my mail with me?
Yes. Your mail is standard IMAP, so any mail app can download or copy all of it. Change your MX record to move to another provider; there is no lock-in.